WMFD TV

Search Archive WMFD.com News

www.wmfd.com - First Call 2-1-1 of Richland County has received an excellent rating from 211US. org for its overall service delivery. }}" />

   
 
 
First Call 2-1-1 Receives Excellent Rating For Service

Story By: Brigitte Coles

 

 

 
 
 
  Email Story to Friend
   
  Original Published: 5/22/2013First Call 2-1-1 of Richland County has received an excellent rating from 211US.org for its overall service delivery. 211US.org is an independent administrative enitity focused on ensuring that 2-1-1 is Excellent, Everywhere and Always. The organization's Quality Assurance Subcommittee conducted mystery calls to various 2-1-1 call centers across the United States over the last two years. First Call of Richland County Information and Referral Specialist Terry Carter gave an operational update to the library board of trustees on Tuesday about rating.The First Call 2-1-1 staff covers the following service hours: Monday - Thursday 8 a.m. to 8 p.m.; Friday 8 a.m. to 5 p.m.; Saturday 9 a.m. to 5 p.m. and Sunday 1 p.m. to 5 p.m. "Two individuals volunteer 12 hours per week. Catalyst Life Services formerly The Center,  provides coverage for the other times with direct access into our software and reporting system," Carter said. In the summer of 2012, 26 mystery calls were placed to the call centers in Ohio. Three were rated excellent, 6 were rated above average, 8 were average and 6 were below average.There are currently 18 call centers covering 56 of Ohio counties. The free 24-hour three digit dialing service provides non-emergency information and links to community resources. More than 8 million Ohio residents now have access to 2-1-1 services.
   
  MORE RECENT NEWS
 
Image1 On your marks, get ready, go shopping! Full Story
Image1 One person is dead and three others are injured following a Thanksgiving Day crash in Knox County. Full Story
 
Image1 Ontario Police are ready for another Black Friday and Christmas shopping season, and the heavy traffic and potential for crime they bring. Full Story
Image1 Thankgiving dinner is served at the Friendly House in Mansfield, with more than 500 guests expected to feast on turkey and all the trimmings. Full Story
  MORE NEWS
 

Balloon Launch Starts Thanksgiving Dinner At Friendly House

Ashland Elks Hold 14th Annual Thanksgiving Luncheon

Lexington Man Killed In One-Vehicle Accident

Man receives receives 28 years in prison for child porn

Helpful tips for consumers this holiday shopping season

Congressman Gibbs Speaks To Mansfield Noon Optimist Club

Meth Lab Found In Lucas Home, Two Arrested

Friendly House receives donation from Richland Bank

Cleveland Browns star safety coming to Ashland

Galion senior marching in Macy's Thanksgiving Day Parade

Post offices closed on Thanksgiving

More News