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www.wmfd.com - Christmas shoppers are up in arms after a United Parcek Service backlog meant thousands of presents didn't make it under the tree in time, so online retailers like Amazon often guarantee delivery by a certain date, especiallly during the holidays. }}" />

   
 
 
Amazon Offrers Shippng Refunds Amid UPS Delays

Story By: Larry Stine

 

 

 
 
 
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  Original Published: 12/26/2013

Christmas shoppers are up in arms after a United Parcek Service backlog meant thousands of presents didn't make it under the tree in time. Online retailers like Amazon often guarantee delivery by a certain date, especiallly during the holidays. Ed Payne has more on what Amazon is doing to make it up to upset customers. "I was expecting my husband's big Christmas gift at my office," says Julie Strachan, a UPS customer. "I waited around for hours and hours for it to show up and it never did." Thousands across the country left disappointed on Christmas morning, when the presents they'd ordered, some nearly a month ago, didn't show up in time. "It's terribly disappointing because we ordered these things on December 1," says one UPS customer. The delay looks especially bad for online retailers like Amazon that promised customers their orders would arrive by Christmas. Now, Amazon is trying to make amends. The retail giant emailed those affected, citing a, quote, "failure in the UPS transportation network." They pledged to refund shipping costs and provide $20 gift cards to some shoppers. For their part, UPS said the delays are due to a, quote, "perfect storm" of problems. Wintery weather in parts of the country, a shortened shopping season between Thanksgiving and Christmas, and a surge in online shopping. An Amazon spokeswoman told the Chicago Tribune, orders were processed in time for Christmas delivery "on their end." The company now says it plans to review their shipping partners' holiday performance. Despite the gift delay, some said this time of year, it's all about perspective. "I'm glad it's Jesus' birthday though," says 9-year-old Joseph Williams. "There's really something to think about other than toys and stuff for Christmas."

   
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