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www.wmfd.com - A Massachusetts mom is feeling a lot better after receiving an apology from JetBlue Airlines. }}" />

   
 
 
Mother Grateful For JetBlue Apology Following Incident
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Story By: Larry Stine

 

 

 
 
 
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  Originally Published on: 6/17/2014

A Massachusetts mom is feeling a lot better after receiving an apology from JetBlue Airlines. Last week, as she was traveling with her two daughters aboard a JetBlue flight from New York to Boston, the plane was delayed on the runway. A flight attendant refused to let Jennifer Devereaux's 3-year-old use the bathroom. The child ended up urinating on herself, and mom was furious. Now that the company called to make amends, Jennifer says she's happy JetBlue did the right thing. "She said I am a mom too. I understand what you going through and I am so sorry this happened to you," says Jennifer Devereaux. "I didn't care about a voucher. That kind of stuff doesn't matter to me. But I did want an apology for my family because we really felt we were mistreated and felt awful about." JetBlue says its employees will undergo sensitivity training. They offered the family a $50 credit and $5,000 to be given to the charity of their choice.

   
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